Please send your questions to:  Sales@NewEnglandArtsAndCrafts.com  

Shipping:
We ship your products in one shipment. If a product is late from the vendor, we may ship your package in two separate shipments at our cost. When your item is shipped, we will email you to alert you of its pending delivery date.
      Unfortunately different shipping  companies handle products in different ways. We are constantly reviewing our shipping procedures and making improvements on your deliveries. Our goal is to give you competent, fast service and make your crafting experience fun and easy!

Returns:
If you order something that is not correct, we want to help. You may return unopened kits within 90 days. Just email us at: Sales@NewEnglandArtsAndCrafts.com  with your invoice number and we will give you a Return Authorization Number (RAN) to include in your package. Unfortunately, we cannot accept returns without an RAN on the label. Open kits and items purchased beyond the 90 day return period are also not accepted.

My Kit is missing a piece!
It does not happen often, but sometimes the manufacturer forgets to include something in your kit. In that case, the manufacturer will be more than happy to complete your kit. Contact us with the problem and we will put you in direct contact with the vendor responsible. Please Note: NewEnglandArtsAndCrafts.com only works with vendors who hold the same high standards of customer service that we do. If you have a problem, both NewEnglandArtsAndCrafts.com and our vendors want to do everything we can to get you back to your crafts.

Your Question was not answered here?
Please address your question in an email to: Sales@NewEnglandArtsAndCrafts.com and we will deliver your answer to you by return email.